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FAQ

Our Jewelry

Where do you make your jewelry?

All jewelry is made in rural Nova Scotia, and each piece is designed and produced by hand. The collections are inspired by flora & fauna, sandy seashores, seasonal shifts and starry skies.

How do you make your jewelry?

Aflame Creations creates colourful handmade enameled copper jewelry. Enamels are coloured glass powders melted onto copper in a kiln at 1500F. Each colour reacts differently in the kiln, creating subtle variations to every piece.

What makes your jewelry unique?

I create each piece by hand, so there are slight variations. No two pieces are ever exactly alike, which is what makes them unique!

Is your jewelry hypoallergenic?

Necklace chains & findings, as well as earring hooks & posts, are hypoallergenic stainless steel.

Can I buy your jewelry in stores?

You can find Aflame Jewelry in select boutiques across Canada and the US. Use the store locator on our Where to Buy page to find a boutique near you.

Shipping

How do you ship?

Orders are shipped via Canada Post or select couriers. Canadians can choose tracked or untracked. Please note, untracked is only available while Canada Post services are in full operation. We are unable to provide tracking for international orders at this time.

When will my order ship?

Orders are typically fulfilled within 2-3 business days from rural Nova Scotia.

When will my order arrive?

Delivery times will vary depending on location. Please allow additional time in case of border/customs delays on US or international orders.

Will I have to pay customs?

Customers are responsible for any duty/customs fees incurred on US or international orders, as well as any costs due to improperly entered addresses.

Returns & Exchanges

Can I return my order?

Aflame Creations Jewelry is a one-person operation! I therefore do not offer refunds, but will exchange items damaged during shipping. I must be notified upon receipt for you to be eligible for a replacement.

Be sure to check the size of items and the lengths of chains before purchasing. If you're not sure something will fit, contact me before purchasing so I can make any necessary adjustments.

What if my jewelry arrives damaged?

I will exchange items damaged during shipping. I must be notified upon receipt for you to be eligible for a replacement. Please contact me if your order arrives damaged.

What if my jewelry doesn't look like the photo?

The piece you order may differ slightly from the online photo. I create each piece by hand, so there are slight variations. No two pieces are ever exactly alike, which is what makes them unique!

Wholesale

How much is your wholesale minimum?

Our minimum wholesale order is $250 CAD.

How much is wholesale shipping?

All wholesale orders have $20 CAD flat rate shipping.

What is your delivery window?

Please allow a 1-2 week turnaround from the time that your order is confirmed. During busier seasons the delivery time may increase, please contact me if you have a deadline.

Can I return my wholesale order?

Aflame Creations Jewelry is a one-person operation! I therefore do not offer refunds, but will exchange items damaged during shipping. I must be notified upon receipt for you to be eligible for a replacement. Please contact me if your wholesale order arrives damaged.

Have a question that wasn't answered here?

It's easy, simply use the contact form below to get in touch regarding a question about your order, our products, or any wholesale inquiries.

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